License management is broken
License terms buried in PDFs.
Frontline staff can't answer "Can I ILL this?" or "Can we put it on course reserve?" without digging through 60-page agreements.

Renewal cliffs no one tracks.
Critical dates spread across ERMs, shared drives, and someone's inbox. Auto-renewals trigger before anyone reviews terms

No way to query the portfolio.
"Which licenses permit text/data mining?" is a 3-day project instead of a 10-second query.
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